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Are you seeing this message on your Trend Micro Security program?

"Payment Required. Your credit card number could not be processed. Please contact Best Buy and ask for the Subscription Software Team."

Why This Happens

Your Trend Micro subscription was purchased through Best Buy, which means all billing and renewal management is handled directly by Best Buy's Subscription Software Team — not by TrendLife. When your payment method is declined, we're unable to process the renewal or update your card on your behalf, since we don't have access to your Best Buy billing information.

What to Do Next

Not Sure If Your Subscription Renewed Successfully?

Verify your subscription is active:

  1. Sign in to your Best Buy account.
  2. Go to Account > Subscriptions and confirm that your TrendLife subscription is active.

Alternatively, check if you receive Best Buy renewal confirmation email.

Already Renewed Your Subscription but Still Seeing the Error?

If your subscription has already been renewed but Trend Micro continues to display a "Payment Required" message, follow the steps below:

  1. Verify Your Trend Micro Version
    2.
    • Open the Trend Micro Security program.
    • Click the Profile icon in the upper-right corner.
    • Select About the Software.
    • Confirm that you're running the latest version: 17.9.1175.

    Note: If you're not on the latest version, update the program before proceeding.

  2. Update Trend Micro Security
    3.
    • Right-click the Trend Micro icon in the Windows notification area (click the Show hidden icons ( ^ ) arrow if the icon is not visible).
    • Select Check for Program Updates.
    • Wait for the update check to complete.
    • When the message "Components are up-to-date" appears, click Close.
  3. Check Your Protection Status
    4.
    • Reopen the Trend Micro Security program.
    • Verify whether the status has changed from "Payment Required" to "Protected".
  4. Reinstall Trend Micro Security
    5.

    If the "Payment Required" message still appears after updating the program, reinstall Trend Micro Security.

If the issue persists after completing the steps above, contact Best Buy Support at 1-888-237-8289 or 1-800-433-5778 for assistance with your subscription, billing, or payment information.

🔔 Important: Do not enter new payment information directly into the Trend Micro program when this error appears. For subscriptions purchased through Best Buy, all billing and payment updates must be handled through Best Buy, as Trend Micro does not have access to or manage your billing information.
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