You see this message on the Microsoft Edge extension:
Why did this happen?
You signed in with your existing TrendLife Account but it does not work with the Trend Micro Security extension you bought through Best Buy.
How do I fix this?
Activate your license manually:
- Go to the Activation Portal.
- Type your activation code, then click Next.
- Create a separate TrendLife Account.
- Fill out the required information, then click Next.
- Open Trend Micro Security for Microsoft Edge.
- Click Sign in, then enter your new TrendLife Account.
If the activation code was not provided upon purchase, contact Best Buy Geek Squad to get your license details.
