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Are you seeing this message on your Trend Micro Security program? "Payment Required. Your credit card number could not be processed. Please contact Best Buy and ask for the Subscription Software Team." Here's why this happens and what to do next.

Why This Happens

Your Trend Micro subscription was purchased through Best Buy, so your billing and renewal are handled directly by Best Buy's Subscription Software Team — not by Trend Micro. When your payment method is declined, we're unable to process the renewal or update your card on your behalf, since we don't have access to your Best Buy billing information.

What to Do Next

  1. Contact Best Buy Support at 1-888-237-8289 or 1-800-433-5778.

  2. Let them know you need help renewing your Trend Micro subscription or updating your payment information.

  3. Their team can check your account details and guide you through the renewal process.

🔔 Important Note: Don't enter new card details directly into the Trend Micro program when you see this error. Best Buy manages the billing for subscriptions purchased through them, so updates need to go through their team.

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